Privacy Policy

Our contact details:

Name: Robin Garnons-Williams on behalf of Timbertype Ltd

Phone Number: 07855 387275

Email: info@timbertype.co.uk

Updated: January 2024

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers like your name, email and other contact details like your address, site address, company name if appropriate, telephone numbers and invoice address.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

-To attend a site survey

-To provide a quote or invoice for flooring

-To provide information about our company and any updates to our services

We use the information that you have given us in order to:

-Attend a site survey

-Provide a quote for flooring

-Provide a service

-Send a contract or invoice/statement

We may share this information with our legal representative or accountants if necessary. We may also need to share your data with sub contractors or partners depending on the nature of the work undertaken.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is Legitimate Interests and Contract (the processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract).

How we store your personal information

Your information is securely stored.

We keep your contact details for at least 6 years. Any information we need to destroy/dispose of is done so in a safe and secure way.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via info@timbertype.co.uk or call 07855 387275 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@timbertype.co.uk or call 07855 387275

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk